Terms of Service

Docfolk is operated by:

Trader

Shift Videoproductions, sole proprietorship of Lars Grote

Address

Hoogweg 127, 9690 Kluisbergen, Belgium

Email

lars@shiftvideoproductions.com

Enterprise no.

0727.457.933

VAT

BE 0727.457.933

Reach us at lars@shiftvideoproductions.com. We answer within a few working days.

Docfolk is a hosted application for running a film or video business: clients and prospects, outreach, projects and productions, story development, bookings and client portals, funding, and the money. You use it through a browser. We host it, keep it updated, and back it up. You do not install anything and do not receive the source code.

The feature list on the site describes what exists today. We add to it and occasionally change or retire parts of it; a retirement that removes something you rely on is announced by email at least thirty days ahead, with an export path for the data it held.

You must be at least eighteen and using the service for a business, which includes a sole trader and a freelancer. One account is one workspace, owned by the person who created it. You are responsible for the password, for the people you invite as teammates or guests, and for what is done in the workspace under those logins. Tell us straight away if you think an account has been compromised.

• Trial. Every new workspace starts with 14 days free. No card is taken. When the trial ends the workspace pauses until you choose a plan; nothing in it is deleted for 30 days (section 9).
• Plans. Studio at €29 a month and Studio + AI at €34 a month, each billed monthly in advance and renewing until cancelled. Prices exclude VAT, which is added at checkout according to where you are; a business with a valid EU VAT number outside Belgium is invoiced under the reverse-charge rule.
• Teammates. Each person you add to your studio beyond yourself is a seat at €12 a month, prorated to the day it is added or removed. Project guests, who see only the projects you name, are free.
• AI usage. On Studio + AI, AI features run on our provider key and what you use is added to your next invoice at the provider's cost plus 20 percent, up to a monthly ceiling of €50 of provider cost that you can lower in Settings. Usage is shown to you as it accrues. If you paste your own provider key, nothing is metered. On Studio the AI features work only with your own key, at your own cost with that provider.
• Payment. Cards and other methods are taken by Stripe. You authorise us to charge the plan, seats and metered usage each month. Invoices are available from Settings and by email.
• Failed payment. If a charge fails you keep access for 7 days while Stripe retries and you fix the card. After that the workspace pauses until it is paid; nothing is deleted until section 9 says so.
• Price changes. We may change prices with thirty days notice by email. The new price applies from your next renewal after the notice period; you can cancel before then.

You can cancel at any time from Settings. The subscription then ends at the close of the period you have paid for, and you keep full access until that day. We do not refund part-months, except as this section says.

If you are a consumer, you have fourteen days from your first payment to withdraw from the contract for any reason, by writing to lars@shiftvideoproductions.com, and we refund that payment in full. By choosing a plan you ask us to start providing the service straight away rather than after the fourteen days, and you acknowledge that once the fourteen days have passed the right of withdrawal no longer applies. Nothing here limits the mandatory consumer rights of your country of residence.

Everything you put in your workspace is yours: the contacts, the films, the transcripts, the figures, the words. We hold it to run the service for you and for nothing else. We do not read it, sell it, share it, or use it to train anything. Where it is personal data about other people, you are its controller and we are your processor, on the terms of the data processing agreement, which is part of this contract.

You can export the whole workspace as one file at any time from Settings, and you can delete the workspace yourself, which removes every record and every file at once. What we hold about you as the account holder is described in the privacy notice.

Use the service to break the law, to send mail to people who have not agreed to hear from you where the law requires that they agree, to store material you have no right to store, to attack or overload the service, to probe other workspaces, to share one login among several people to avoid seats, or to build a competing product from it. The outreach features are powerful; the rules that govern contacting strangers in your country and theirs are yours to follow.

We aim to keep the service available around the clock and to fix what breaks quickly, but this is a small product run by one person and we do not promise a percentage. Maintenance that needs downtime is done outside European working hours where we can, and announced where we can. The database is backed up continuously by the provider that runs it and can be restored to any point in the preceding seven days.

Support is by email at lars@shiftvideoproductions.com, and in the community space linked from the app. We answer within a few working days, sooner for anything that stops you working.

• By you. Cancel from Settings (section 5), or delete the workspace outright.
• When a subscription lapses. A workspace whose trial or subscription has ended is kept, paused, for 30 days so a lapsed card does not cost anyone their work. We email a warning a week before the end. On day 30 the workspace and every file in it are deleted.
• By us. We may suspend or end a workspace that breaks section 7, with notice where the breach allows it, and always with a chance to export first unless the law forbids it. We may end the service as a whole with ninety days notice and a refund of anything paid beyond the closing date.

The workspace can connect to services under your own account or key: Google, Meta, LinkedIn, contact-enrichment and transcription providers, a CMS, an AI provider. Those are your contracts with those companies. We are not responsible for their availability, their pricing, or what they do with your data, and you can disconnect any of them from Settings at any time.

The software, its design and its name are ours and stay ours. You get the right to use the service while you subscribe, nothing more. Your content stays yours, and you give us only the licence needed to store it, show it back to you and to the people you share it with, and process it as the service requires. If you send us feedback or suggestions we may use them without owing you anything, which is the usual rule and the reason feedback is useful.

The service is provided as it is. We do not promise it is free of errors or that it fits every purpose, and we do not give warranties beyond what the law requires. We are not liable for indirect or consequential loss, including lost profit, lost business or lost data that you could have exported and did not. Our total liability to you under this contract, for all claims together, is capped at the amount you paid us in the twelve months before the event that gave rise to the claim. None of this excludes liability for fraud, for death or personal injury caused by negligence, for a breach of the data processing agreement that the law does not allow us to limit, or for anything else that cannot be excluded by law.

Before the hosted edition, Docfolk was sold as source code for people to run themselves. If you hold a licence key from that time, this section is yours and the rest of these terms, apart from sections 1, 11, 12 and 14, is not.

Your licence is personal and non-transferable. You may modify the code and deploy it for your own business. You may not resell, redistribute or publish it, or use it to build a competing product for sale. One purchase, one licence, one person. The software is provided as it is, without ongoing support or updates, and you are responsible for your own hosting, your own security, and your own compliance for the data you keep in it. We have no access to a self-hosted copy and no visibility of anything in it.

Send a complaint to lars@shiftvideoproductions.com first. If we cannot sort it out between us, a consumer in Belgium can take it to the Consumentenombudsdienst (Consumer Mediation Service), Koning Albert II-laan 8 bus 1, 1000 Brussels. These terms are governed by Belgian law and disputes go to the courts of Belgium, except where mandatory consumer law in your country of residence gives you a different forum.

The version you accepted is recorded on your account when you create it. The current version is 2026-09-15. A change that matters is announced by email fourteen days before it takes effect; keeping the subscription after that date is acceptance, and cancelling before it costs nothing. A change that only fixes wording or adds a feature takes effect when it is published here.